Frequently Asked Questions

  Q: what are the business hours for Terrace Heating and Air?
  A: The Normal Business Hours for Terrace Heating and Air is Monday thru Friday 8:00 a.m. through 4:30 p.m.

  Q: Do you provide service on the weekend?
A: Yes we do, but only for already established customers of Terrace Heating and Air.

Q: What brands of Heating and Air Equipment do you service?
A: We service all major brands of Heating and Air Equipment.

Q: What are your payment options?
A: We accept Cash, check, and all Major Credit Cards.

Q: Do You Offer Financing?
A: Yes, we do.

Q: Since you do offer Financing, what can I get financing on?
A: We offer Financing on Installation of Equipment and Ductwork.

Q: Do you offer Free Estimates on replacement of Heating and Air system and/or Duct Work?
A: Yes, we do.

Q: Do you offer a Maintenance Agreement?
A: Yes, we do for both Residential units and Light Commercial units. If you need or
want a Commercial Maintenance Agreement, please call our shop @ (843)-762-3639. We will need to come out and look at the place so we can give you a price on it.

Q: When do I Know it is time to change out my Heating and Air system?
A: Typically, the average service life in this region of the country is 12 years.
If your system is ten years or older, or out of warranty and is need of a major repair
it is strongly suggested to consider replacement of your mechanical system.
Advancement in technology, in terms of energy consumption, indoor comfort, and
reliability has made major repairs obsolete.

Q: Do you have signs of mold and/or mildew growth?
A: Mold has been an everyday part of the lowcountry for many years however,
new construction practices with respect to insulation and tightness along with people’s indoor comfort level has brought mold issues to the for front. Terrace Heating & Air has the knowledge, products, and ability to solve mold and mildew problems.

Tips and Advice

1. Monthly filter maintenance is one of the most important tasks that a homeowner
can do to help their heating and air system.
2. Also, it is highly recommended you have a semi-annual maintenance agreement
to maintain equipment efficiency, environmental cleanliness, and minimize untimely failure.

Last Updated: 09/18/2009 07:49 AM